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STORE POLICY

Customer Care

We’re committed to providing excellent customer service and making sure you feel confident shopping with us. If you have questions about our products, orders, shipping, or returns, our customer care team is here to help.

You can reach us by email at support@outerworldclothing.com or through the contact form on our website. We aim to respond to all inquiries within 1–2 business days. Please include your order number (if applicable) so we can assist you as quickly as possible.

Privacy & Safety

Your privacy and safety are extremely important to us. We collect only the information necessary to process your order, provide customer support, and improve your shopping experience.

All payments are securely processed through trusted third‑party payment providers (such as PayPal and credit/debit card processors). We do not store your payment information on our servers. Personal information is never sold or shared with third parties, except where required to complete your transaction or comply with the law.

By using our website, you consent to the collection and use of information in accordance with this policy.

Shipping Policy

Orders are processed within 1-2 business days after payment confirmation. Shipping times may vary depending on your location and selected shipping method. Once your order ships, you will receive a confirmation email with tracking information.

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Please note that some products are made to order. These items may take approximately 2–3 weeks to ship, as they are produced by the manufacturer after payment is received and then shipped to our facility or directly to the shipping carrier before reaching you.

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We are not responsible for delays caused by carriers, customs, manufacturer production timelines, or incorrect shipping information provided at checkout.

Returns & Exchanges

We accept returns or exchanges within 30 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached.

To initiate a return or exchange, please contact us at support@outerworldclothing.com before sending any items back. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Final sale items are not eligible for return or exchange.

Changes to This Policy

We reserve the right to update or modify this store policy at any time. Changes will take effect immediately upon posting to our website. Please review this page periodically for updates. If you have any questions about our store policies, don’t hesitate to reach out—we’re always happy to help.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Affirm

  • Afterpay

  • Klarna

  • Offline Payments (by prior arrangement only)

 

All prices are listed in [currency], and payment must be completed in full before orders are processed and shipped.

 

Buy Now, Pay Later (BNPL) Disclaimer:

 

Buy Now, Pay Later options such as Affirm, Afterpay, and Klarna are provided by third‑party payment providers. Eligibility, approval, payment schedules, fees, and interest rates (if any) are determined solely by the provider. We are not responsible for missed payments, fees, or disputes arising from BNPL agreements. Please review the provider’s terms and conditions carefully before selecting a BNPL option at checkout.

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